Customer Care Information
Contact sales or customer services
To contact sales or customer service, email info@expansys.com or call +44 (0)161 868 0868 8am-9pm Mon-Fri.
Contact technical support
Free online technical support is available to all eXpansys customers 24/7 - find your product on the site and click "Support Forums", or visit our Support Homepage.
Collect an order
We do not have a showroom, but we welcome customers who wish to collect orders between 9am and 5pm on weekdays. Please call +44 (0)161 868 0868 if you need to confirm an order is ready. Our collection point is Unit 1 Kiwi Park, Westinghouse Road, Trafford Park, Manchester, M17 1HW.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@expansys.com, or alternatively call +44 (0)161 868 0868.
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@expansys.com, or alternatively call +44 (0)161 868 0868. Please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
If your goods arrive faulty or develop a fault within the first 10 days, you can return them to eXpansys for repair or replacement.
Please contact the sales team on +44 (0)161 868 0868 or download this RMA form (click here) and follow the instructions to authorise the return of goods.
Please send your returns in by post only once you have received an RMA confirmation from eXpansys - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.
Please note that "B-Stock" items are not new and are sold on a strict "first-come, first served" basis. Normal distance selling regulations do not apply to these second hand products. You may return them if they are not as described, or if they simply do not work, but you cannot return them if you just don’t like them, so please be sure you want a "B-Stock" item before you order.
After 10 days products covered under warranty should be returned to the manufacturer for repair or replacement - contact details are available below:
| Manufacturer | Telephone | Email/Web | Notes |
| 3Com | 0870 909 3266 | 3Com Support Login | 3Com Technical Support |
| Acer | 0870 853 1000 | n/a | Acer Support Line |
| Actiontec Ltd | 0845 658 0411 | eurosupport@actiontec.com | Actiontec Support UK |
| Apple | 0870 876 0753 | Apple Support | Apple Support |
| Archos | 0870 609 1263 | Archos Support | |
| Axis Communications | n/a | Axis Support Login | Axis Worldwide Support |
| Casio | 020 8450 9131 | http://www.casio.co.uk/support/ | Support Line, FAQs, Drivers, Manuals, Product Registration |
| D-Link | 08456 12 0003 | n/a | D-Link Technical Support - UK and Ireland 0800 to 2200 GMT Monday to Friday 1000 to 1900 GMT Saturday and Sunday |
| Dell | 0870 908 0500 | n/a | Dell Support Line |
| Fujitsu-Siemens UK | 08702 434 390 | n/a | Support |
| Garmin EU | 0808 238 0000 | Garmin Support Form | Garmin Technical Support |
| HP UK | 0870 842 2339 | Handheld Support | |
| HP (Calculators Only) | 0207 458 0161 | UK Calculator Support | |
| HP UK | 020 7512 5202 | UK Support | |
| i-mate UK Repair Centre | 01233 619 320 | http://www.clubimate.com/t-SERVICECENTERS.aspx or email mail@sbe-ltd.co.uk |
S.B.E. Beaver Industrial Estate Ashford Kent TN23 7SH |
| Jabra Corporation | 0800 032 7026 |
support@jabra.com | |
| LG | 0870 873 5454 | Email form - http://uk.lge.com/support/contactGcsc.jsp | Technical Support |
| Linksys | 0800 026 1418 | Technical Support | |
| Mio | 0905 464 0010 |
Mio Support Website | |
| Motorola | 0870 901 0555 | ||
| Navman | 01293 780 500 | ||
| Nokia | 0845 0545 454 | Service Centre finder | |
| Nokia | 0870 0555 777 | Technical Support | |
| Novatel Wireless | Merlin UMTS/GPRS Technical Support | Technical Support | |
| Option | +32 16 317 401 | Option Globetrotter PC card | |
| OQO | support@oqo.com | OQO Technical Support | |
| Palm UK | +44 (0)207 867 0108 | http://kb.palm.com/SRVS/CGI-BIN/WEBCGI.EXE?New,Kb=WebSRO,TS=WebSRO_UK | |
| Parrot | +33 48 03 60 69 | hot-line@parrot.fr | CK3000 |
| Pharos | +49 (0) 6331 268 495 | Call to claim for warranty, service centre in UK | Pharos Service Center Rochester ME2 4HN United Kingdom |
| Plantronics | 0800 410 014 | Go to www.plantronics.co.uk to register your product/claim for replacement | |
| Proporta | +44 (0)1273 722246 | Full Contact Details | Website link (see left) contains full returns details |
| Psion | 0870 608 0680 | Gold Card Technical Support | |
| Psion | 0906 554 0000 | All other product support - £1.00 a minute | |
| Sagem | 020 7517 6700 | ||
| Samsung | 0870 601 0309 | Customer Support | |
| Samsung Windows Mobile | 08444 991 991 | Customer Support | |
| Sharp | 001 877 794 8675 | zaurussupport@sharpsec.com | Support for the Sharp Zaurus |
| Siemens UK | 0870 5334 411 | ||
| Socket | 001 510 744 2720 | www.socketcom.com | Go to the support section |
| Sony VAIO | 0870 2402 408 | Sony VAIO Support | |
| Sony Ericsson | 0870 523 7237 | n/a | Sony Ericsson Support |
| Symbol | 0800 328 2424 | Help Desk | |
| Targus | 020 7744 0330 | ||
| TomTom | 0845 161 0009 | Customer Support Line | |
| Toshiba UK | 008000 505 2006 | customer_operations@toshiba.co.uk | Technical and Service Support |
| If the manufacturer is not listed please email returns@expansys.com or call +44 (0)161 868 0868 | |||
Returning unwanted/not faulty goods
Any item may be returned for any reason within 10 days of the date of receiving your order so long as it remains in a saleable condition with original packaging. We will refund the price of the item to the purchaser.
Please note that "B-Stock" items are not new and are sold on a strict "first-come, first served" basis. Normal distance selling regulations do not apply to these second hand products. You may return them if they are not as described, or if they simply do not work, but you cannot return them if you just don’t like them, so please be sure you want a "B-Stock" item before you order.
Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken or the software has been registered. This does not affect your statutory rights.
Please contact the sales team on +44 (0)161 868 0868 or download this RMA form (click here) and follow the instructions to authorise the return of goods.
Please send your returns in by post only once you have received an RMA confirmation from eXpansys - please note that neither the collections address nor the warehouse address has a returns desk facility and goods will be rejected by hand.
Mobile Phone Connections (10 Day Money Back Contract Cancellations) form
Some Pay Monthly phones may be returned to us within 10 days of connection. This means that we must receive the handset back within 10 days from dispatch. Day of dispatch is counted as day 1. Please note that we are unable to cancel any contract if we receive the handset after 10 days from dispatch.
If you are unhappy in any way with your purchase then please e-mail us at enliven@expansys.com or phone on +44 (0)161 232 3427 and we shall advise you on how return the handset safely back to us. You will be responsible for the cost of the return of the phone and any accessories sent to you.
We advise that you use Royal Mail special delivery for the return of all goods and the tracking number emailed to enliven@expansys.com. All goods should be packaged in a secure parcel to avoid damage in transit. Goods should be in their original unused condition, complete with all original items as below (as applicable) - any handset that has been willfully damaged, scratched, neglected, modified or repaired shall be sent back to the customer at their expense:
- Handset in original undamaged box (including box inner's)
- Mobile phone manual and literature
- Screen Protectors
- Mains charger, battery and manufacturers hands free kit
- CD-ROM software (if opened then re-stocking fee applies)
- Leather case, personal hands free kit and in-car charger
- SIM Card
eXpansys will charge the customer charge 25% of the sim-free cost of the device at the point of sale, to compensate eXpansys for any goods that are returned back in an un-saleable or incomplete condition. This includes software that has been opened or registered.
Request a copy invoice
To request a copy invoice, please email copyinvoice@expansys.com.
Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@expansys.com or call +44 (0)161 868 0868.
