Terms and Conditions
The Parrot Online Shop is owned by and operated by eXpansys, a subsidiary of Mobile and Wireless Group on behalf of Parrot Group.
Note that our office and warehouse is in Australia. If you would like to talk directly to eXpansys, please call +6449747200; lines are open 11am-7pm Mon-Fri. NZSTOrders may also be faxed to us on +6449747200 ; faxed orders should include full delivery address details, payment information, a contact phone number and a contact email address.
Please include a valid email address with all orders however placed - we request that this address not be a free email address as this may result in your order being delayed. Your email privacy is guaranteed - see section 4.2 below.
eXpansys endorses and conforms to the Australian Guidelines for Electronic Commerce as released by the Australian Treasury in March 2006.
These Terms and Conditions are applicable every time you access our website and/or order goods from us.
1.0 Order Acknowledgement, Acceptance, Payment and Delivery
1.1 All orders for products placed by you either online or by other means are subject to acceptance by us, and we may at our discretion accept or reject orders, or advise you of our inability to process your order for any reason. We may send you an acknowledgement of receipt of an order, by e-mail or other medium (including telephone, fax or in person). Acknowledgement by e-mail of receipt of your order is usually automatically generated and does not constitute an acceptance of the order. You should ensure that the information you submit in your order is accurate and complete. Fulfilment of your order is dependent and conditional upon availability.
1.2 Prices shown on this website are in New Zealand dollars and do NOT include GST (see section 3 below). Overseas customers can refer to indicative exchange rates using the currency converter at Ozforex although the actual rate is set by your bank or credit card company.
1.3 Credit cards accepted are Visa, MasterCard and American Express. We do not accept EFTPOS cards. There is an administration fee of 2.5% on American Express and Diners Club cards - we will contact you before applying this fee on your first order. We reserve the right to decline credit card payments (and/or request an alternative method of payment) at our discretion. Your credit card will not be debited until the day we ship your goods. If the card payment is declined by your issuer due to lack of funds available, we cannot hold goods against your order if there are other customers for the same goods who have available funds.
1.4 We also accept payment by bank transfer (EFT) into our Auckland bank account, or by approved cheque - note that your order will not be processed unless the bank transfer reference or cheque includes your eXpansys order reference number and is cleared to our account. Note that a bank transfer or cheque order is not confirmed as accepted by us until payment has been received, and also that if the ordered item is an "on request" item we will not procure it until the payment has been received. If an item is not in stock in our Melbourne warehouse when payment is received, and proves unable to be further procured, we will provide a full prompt refund. Should you cancel your order, we will provide a full refund within 30 days from the date of cancellation.
1.5 If your goods fail to arrive within 28 days of dispatch, and you have notified us of late arrival within 14 days of receiving email notification that your order has shipped, and the delivery address you had supplied us was complete and correct, you will have the option of either a full refund or a replacement shipment. Although we will use all best efforts, we cannot guarantee tracking of late deliveries beyond 14 days from the date of dispatch.
1.6 Where an incorrect address has been given to eXpansys with the order, or the courier is unable to deliver due to repeated unavailability of anybody to sign for the delivery, or if you request redirection of the item after we have shipped it, we reserve the right to charge for any extra carriage costs incurred. We cannot be responsible if an item goes missing due to changes in delivery instructions after the item has been shipped.
1.7 If your package has been delivered to the address nominated by you, and has been signed for, then our delivery responsibility has been completed. If you have chosen "Mail - no tracking or insurance" as your delivery option, then our delivery responsibility has been completed when we despatch your order.
1.8 If you stipulate that your order must be delivered to a post office, or should be delivered to a post office if nobody is available to sign, or to a Rural Delivery (RD) address, or to a DHL-designated "Remote Area", then we will at our discretion ship via insured registered air mail and adjust the delivery cost downwards accordingly.
1.9 If your order is valued at over NZ$1000 you may need to have a NZ Customs Client Code (see section 3.4 below).
1.10 Title to all goods supplied by us will not pass to the customer until payment in full has been received.
1.11 For a full schedule of delivery prices click here. Some addresses may not be covered by our DHL delivery services, or may be designated as "Remote" by DHL with additional delivery costs involved; in these cases we will at our discretion deliver via NZ Post and adjust the delivery cost downwards if possible.
2.0 Returns
2.1 If your goods arrive faulty or damaged, or a fault becomes apparent in the first 14 days after delivery, we will at our discretion either provide a full refund or dispatch new goods as soon as possible after the faulty goods have been returned and confirmed as faulty.
2.2 Please carefully check specification and compatibility with your requirements prior to purchasing. If the goods are not faulty you have 14 days from the day after the goods arrive to cancel the order and return the goods for a refund (click here to find out how to return goods). We do not accept non-faulty returns on mobile phones, PDA's, digital cameras, computers and headsets. We also do not accept non-faulty returns on items purchased as quantity >1 and/or special order items, or on clearance/discontinued items. Goods must be in original packaging and condition; a restocking fee of up to 50% may apply if the item including packaging is not in as-new condition. A refund will be provided within 30 days.
2.3 If any returned goods are not faulty and the goods have been opened a restocking fee of up to 50% may apply.
3.0 GST and Import Duty
3.1 The listed New Zealand price is the price excluding GST and is in New Zealand dollars. although we ship from Australia.
3.2 For New Zealand orders and all other countries outside of Australia - no GST is charged by us on your order (but please note sections 3.3, 3.4 and 3.5 following).
3.3 Many countries including New Zealand charge duty and /or taxes on goods at the point of import. These will normally be collected by the organisation used to deliver your goods - this is a charge levied by your government, not by eXpansys, and we have no control over it. Our experience has been that orders valued at over $500 (including shipping cost) virtually always will have NZ GST and customs charges required to be paid to the delivering body (eg DHL, NZ Post) before the package is handed over to the customer. The charge is normally paid by EFT or credit card. Orders valued at less than $500 may or may not have GST applied. Note that eXpansys cannot by law understate the value of an order, and will not refund delivery costs in either direction should goods need to be returned due to customer refusal to pay NZ GST if requested.
3.4 New Zealand duty is not generally levied by NZ Customs on the types of items ordered from eXpansys - however full information on Customs charges and GST can be seen here.
3.5 If your order is valued at over NZ$1000 you may need to have a NZ Customs Client Code which is a once-only form to be completed, available to download from (form NZCS 224): here.
4.0 Privacy
4.1 We do collect the information given at the time of your order. This information is not disclosed to any third party and is collected by eXpansys Limited.
4.2 We aim to offer a top quality service at the best price possible, to do this we need to reserve the right to change the above policies at any time.
4.3 All information is collected lawfully and in accordance with the Australian Federal Privacy Act 1998 and the Privacy Amendment (Private Sector) Act 2000.
4.4 If you wish to opt out of any postal marketing please email your details to administrator@expansys.com
4.5 If you have any questions about information privacy at eXpansys please contact administrator@expansys.com
5.0 Security
5.1 On order processing pages we use a 1024-bit certificate which provides maximum security for your transaction.
5.2 If you have any questions about security at eXpansys please contact administrator@expansys.com
5.3 We will take all reasonable precautions to keep the details of your order and payment secure, but, unless we are negligent, we cannot be held liable for any losses caused as a result of unauthorised access to information provided by you.
6.0 Pricing, product description and availability
6.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price for ordered goods in exceptional circumstances. If a price for an ordered item is corrected due to exceptional circumstances, customers will be informed of the change before payment is processed and offered the opportunity to cancel the order.
6.2 Because of the dynamic nature of technology and markets (e.g. exchange rate variations and other variables beyond our control), prices, versions, product details and availability are subject to change on a continual basis without prior notice. Prices can and do change from day to day; if a price at the time of ordering is higher than a previously-shown price then the price at the time of ordering is the one that applies.
6.3 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer to process the order at cost price or to offer the opportunity for the customer to cancel the order.
6.4 Prices on orders for pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available, customers will be informed of the change before payment is processed, and offered the opportunity to confirm or cancel the order.
6.5 Prices on "Deal of the Day" items apply only to orders placed within the 24-hour period that the special offer is shown (normally 4am to 4am NZST); the special offer price does not apply to orders placed before or after this period.
6.6 Where stock availability for an item states a quantity "In Stock Now" then we have stock available in our Melbourne warehouse, to be allocated to confirmed valid orders in date priority. Where stock availability for an item states a quantity "In Stock" followed by the words "- x Days This product is at our central warehouse and should be shipped in x days" then the stock is available in an overseas eXpansys warehouse, and the number of days is a fair estimate of when the item would arrive into our Melbourne warehouse and be then shipped to you.
6.7 Stock availability on our website and order confirmations is generated by our system taking into account current stock levels, customer backorders, products already in transit from suppliers or from another eXpansys warehouse, and information provided by suppliers for pending deliveries. Although as accurate as possible and generally reliable, they are estimates only which can be affected by many factors, especially unforeseen manufacturing delays. eXpansys offers these estimates in good faith but we cannot be held responsible should estimated and actual times vary, or if a product is discontinued or superseded by a manufacturer.
6.8 Descriptions and specifications of products shown on our website are taken directly from information supplied by manufacturers. Products are supplied as named and described. Where a product description is acompanied by an illustration of the packaging or product itself, that illustration is for illustrative purposes only and may not look absolutely identical to the product to be supplied; if the exact appearance of the product or packaging is essential to be identical then you should make that clear to us in writing at the time of order.
6.9 Because eXpansys operates in many different countries, occasionally products may inadvertently appear on our New Zealand website that we are not able to sell in NZ for technical, regulatory or commercial reasons. Appearance of these items is not intentional and we reserve the right to immediately remove them and/or decline any orders received for them.
7.0 Liability
7.1 We shall not be liable to you for any business or personal loss including loss of profits (whether direct or indirect), data, revenue, goodwill, equipment/device/machinery/vehicle functionality, personal convenience, travel arrangements, amenity, or for any other incidental or consequential loss, that you may suffer as a result of the purchase, use or ordering of, goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.
7.2 You will not export any goods purchased from us in contravention of New Zealand or United States of America export controls.
8.0 Account customers
8.1 If you have a credit account with us payment is due 30 days after the date of our invoice and we may charge interest for late payment calculated daily at 4% above Bank of New Zealand base rate both before and after judgment. Collection costs if incurred are also chargeable.
8.2 Credit accounts to businesses are not offered by us as a matter of course and are subject to application. Government customers can place official purchase orders on a credit account basis; purchase orders are subject to verification.
9.0 Deal of the Day
9.1 Our Deal of the Day feature is a 'loss leader' promotional tool that we use to make superb offers to end users. It is not intended for trade or corporate customers so it is limited to one unit at deal of the day price from the same customer.
9.2 Prices on "Deal of the Day" items apply only to orders placed within the 24-hour period that the special offer is shown (normally 2am to 2am NZST); the special offer price does not apply to orders placed before or after this period.
10.0 General
9.1 We reserve the right to decline any order for any reason.
9.2 These terms are governed by the laws of Australia and any disputes will be decided only by the courts of Australia.
The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.
