Customer Care Information
Contact sales or customer services
To contact sales or customer service, email info@expansys.com or call +852 2416 6700 9am-6pm Mon-Fri.
Contact technical support
Free online technical support is available to all eXpansys customers 24/7 - find your product on the site and click "Support Forums", or visit our Support Homepage.
Collect an order
We do not have a showroom, but we welcome customers who wish to collect orders between 9am and 4pm on weekdays. Please call call +852 2416 6700 if you need to confirm an order is ready. Our collection point is Unit D, 10/F., CDW Building, 388 Castle Peak Road, Tsuen Wan, N.T., Hong Kong.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@expansys.com, or alternatively call +852 2416 6700.
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@expansys.com, or alternatively call +852 2416 6700 please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
If your goods arrive faulty or develop a fault within the first 7 days, you can return them to eXpansys for repair or replacement.
To return goods to eXpansys - parcel them securely, including all manuals, accessories and original packaging.
Include a short note detailing your original order reference, contact details and a description of the fault. Send the package to Returns Department, eXpansys (Hong Kong) Ltd., Unit D, 10/F., CDW Building, 388 Castle Peak Road, Tsuen Wan, N.T., Hong Kong.
Please send your returns in by post only - the above address does not have a returns desk facility.
After 7 days products covered under warranty should be returned to the manufacturer for repair or replacement - contact details are available below:
| Manufacturer | Telephone | Email/Web | Notes |
| 3Com | 0870 909 3266 | 3Com Support Login | 3Com Technical Support |
| Acer | 0870 853 1000 | n/a | Acer Support Line |
| Actiontec Ltd | 0845 658 0411 | eurosupport@actiontec.com | Actiontec Support UK |
| Apple | 0870 876 0753 | Apple Support | Apple Support |
| Axis Communications | n/a | Axis Support Login | Axis Worldwide Support |
| D-Link | 08456 12 0003 | n/a | D-Link Technical Support - UK and Ireland 0800 to 2200 GMT Monday to Friday 1000 to 1900 GMT Saturday and Sunday |
| Dell | 0870 908 0500 | n/a | Dell Support Line |
| Fujitsu-Siemens UK | 0906 863 3416 | n/a | Calls cost 60p a minute |
| Garmin EU | 01794 528 493 | Garmin Support Form | Garmin Technical Support |
| Handspring UK | 020 7294 0157 | ||
| HP UK | 0870 842 2339 | Handheld Support | |
| HP UK | 020 7512 5202 | UK Support | |
| IBM UK | 0870 010 2866 | Microdrive Support | |
| Jabra Corporation | 0800 032 7026 |
support@jabra.com | |
| Magellan GPS | 0825 864 865 | ||
| Motorola | 0870 901 0555 | ||
| Nokia | 0845 0545 454 | Service Centre finder | |
| Nokia | 0870 0555 777 | Technical Support | |
| Option | +32 16 317 401 | Option Globetrotter PC card | |
| Palm UK | 0207 867 0108 | ||
| Parrot | +33 48 03 60 69 | hot-line@parrot.fr | CK3000 |
| Plantronics | 0800 410 014 | ||
| Psion | 0870 608 0680 | Gold Card Technical Support | |
| Psion | 0906 554 0000 | All other product support - £1.00 a minute | |
| Sagem | 020 7517 6700 | ||
| Sendo | 08707 596 596 | UK Service Centre | |
| Sendo | 0121 251 5000 | Head Office | |
| Samsung | 0870 601 0309 | Computer Division End User Support Line | |
| Sharp | 001 877 794 8675 | zaurussupport@sharpsec.com | Support for the Sharp Zaurus |
| Siemens UK | 0870 5334 411 | ||
| Socket | 001 510 744 2720 | www.socketcom.com | Go to the support section |
| Sony | 0870 2402 408 | Sony Vaio Support | |
| Sony Ericsson | 0870 523 7237 | n/a | Sony Ericsson Support |
| Symbol | 0800 328 2424 | Help Desk | |
| Targus | 020 7744 0330 | ||
| TDK Systems | 020 8938 1063 | ||
| TomTom | 0845 161 0009 | Customer Support Line | |
| Toshiba UK | 0800 1694 527 | Storage Device Division | |
| If the manufacturer is not listed please email returns@expansys.com or call +44 (0)161 868 0868 | |||
Returning unwanted / not faulty goods
Any item may be returned for any reason within 7 days of the date of despatch so long as it remains in a saleable condition. We will refund the price of the item to the purchaser.
Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken. This does not affect your statutory rights.
To return goods to eXpansys - parcel them securely, including all manuals, accessories and original packaging.
Include a short note detailing your original order reference, contact details and reason for return. Send the package to Returns Department, eXpansys (Hong Kong) Ltd., Unit D, 10/F., CDW Building, 388 Castle Peak Road, Tsuen Wan, N.T., Hong Kong.
Request a copy invoice
To request a copy invoice, please email hk-sales@expansys.com.
Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@expansys.com or call +852 2416 6700.
