Customer Care Information
Below is a list of frequently required customer service requests - if you require something not on the list or would like to discuss an issue in person, please call us on +44 (0)161 868 0868 or email info@expansys.com.Contact sales or customer services
To contact sales or customer service, email info@expansys.com or call +44 (0)161 868 0868 8am-9pm Mon-Fri.
Contact technical support
Free online technical support is available to all eXpansys customers 24/7 - find your product on the site and click "Support Forums", or visit our Support Homepage.
Report a late delivery
If you have received a shipping confirmation email and the package has not arrived when you expected, please contact trackorder@expansys.com, or alternatively call +44 (0)161 868 0868.
Cancel an order
To cancel your order please send an email quoting your order reference and reason for cancelling to cancelorder@expansys.com, or alternatively call +44 (0)161 868 0868. You do not have the right to cancel an order where we have informed you that we are buying the goods in exclusively for you. Please note that orders can not be cancelled after dispatch.
Returning faulty or damaged goods
If your goods arrive faulty or develop a fault within the first 10 days, you can return them to eXpansys for repair or replacement.
Please download this RMA form (click here) or request an RMA form by telephone on +44 (0)161 868 0868 - and follow the instructions to authorise the return of goods.
Please send your returns in by post only when you have received an RMA confirmation from eXpansys - please note that we strongly advise you to use a secure signed for service, for example Royal Mail Special Delivery, and that the cost of returning the goods is your responsibility.
After 10 days products covered under warranty should be returned to the manufacturer for repair or replacement - contact details are available below:
| Manufacturer | Telephone | Email/Web | Notes |
| Parrot | 0844 472 2360 | technical.uk@parrot.com | Please send your device along with a copy of your invoice as well as a brief description of the problem |
Returning unwanted/not faulty goods
Any item may be returned for any reason within 10 days of the date of receiving your order so long as it remains in a saleable condition with original packaging. We will refund the price of the item after we have inspected the goods and confirmed the condition of the goods as appropriate for refund.
Please note that, with the exception of faulty merchandise, we cannot accept software or goods containing software where the seal has been broken or the software has been registered. If any goods containing software that has been opened, used or registered are returned, a 25% fee will apply to compensate us for the loss of software element of the goods in question. This does not affect your statutory rights.
Please download this RMA form (click here) or request an RMA form by telephone on +44 (0)161 868 0868 - and follow the instructions to authorise the return of goods.
Please send your returns in by post only once you have received an RMA confirmation from eXpansys - please note that we strongly advise you to use a secure signed for service, for example Royal Mail Special Delivery, and that the cost of returning the goods is your responsibility.
If you are unhappy in any way with your purchase then please e-mail us at enliven@expansys.com or phone on +44 (0)161 232 3427 and we shall advise you on how return the handset safely back to us. You will be responsible for the cost of the return of the phone and any accessories sent to you.
We advise that you use Royal Mail special delivery for the return of all goods and the tracking number emailed to enliven@expansys.com. All goods should be packaged in a secure parcel to avoid damage in transit. Goods should be in their original unused condition, complete with all original items as below (as applicable) - any handset that has been willfully damaged, scratched, neglected, modified or repaired shall be sent back to the customer at their expense:
- Handset in original undamaged box (including box inner's)
- Mobile phone manual and literature
- Screen Protectors
- Mains charger, battery and manufacturers hands free kit
- CD-ROM software (if opened then re-stocking fee applies)
- Leather case, personal hands free kit and in-car charger
- SIM Card
eXpansys will charge the customer charge 25% of the sim-free cost of the device at the point of sale, to compensate eXpansys for any goods that are returned back in an un-saleable or incomplete condition. This includes software that has been opened or registered.
Request a copy invoice
To request a copy invoice, please email copyinvoice@expansys.com.
Make a complaint
If you are unhappy in any way about the service you have received you can complain direct by emailing complaint@expansys.com or call +44 (0)161 868 0868.
